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Immersive Finance Privacy Policy
What data we collect, how we collect it and what we do with this data
Last Updated: 12 October 2023

1. Introduction

Welcome to Immersive Finance Ltd ("we," "us," or "our"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our software application and related services (collectively, the "Service"), such as our website ( and our web application, and otherwise during our business activities. This Privacy Policy does not apply to Personal Information collected about our employees, applicants, or other personnel.


By accessing or using our Service, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

Our Services may contain links to other websites or services; and information practices and/or the content of such other websites or services shall be governed by the privacy statements of such other websites or services.


2. Information We Collect

a. Information You Provide: We may collect personal information that you voluntarily provide to us, such as your name, email address, contact information, and other information you provide when you use our Service.

b. Automatically Collected Information: We may automatically collect certain information when you use our Service, including but not limited to your device information, IP address, usage data, and analytics.

Cookies - Our website uses cookies to track anonymized usage behavior and to personalize content.


3. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Providing and improving our Service.

  • Communicating with you, including responding to your inquiries and sending important updates.

  • Analyzing user trends and behavior to enhance user experience.

  • Protecting the security and integrity of our Service.


Below the specific information and how use it for- also which third parties we use to help us and we provide you with links to the privacy policies of those third parties:

  • We track and store usage behavior such as which links are clicked on and API endpoints usage statistics so we can optimize the services we provide to you. We use Google Analytics with anonymized IP feature enabled for this purpose. Please refer to their Privacy Statement

  • When you contact us for support or other customer service requests, we can maintain records related to such requests, including any information provided by you related to such support or service requests and contact you back about our services with relevant information. We may also obtain Personal Information about you from third parties, such as LinkedIn, Twitter, Telegram, and other publicly accessible sources.

  • We may use your Personal Information to contact you with marketing or promotional materials and other information communications related to Immersive Finance. If you no longer wish to receive marketing or promotional communications related to us, you can at any moment in time by using the unsubscribe button in the email or emailing to request us to stop sending you such communications. Such a request will be processed immediately by us, but in any event within two (2) business days.

  • To keep track of which users should have access to paid versions of our services and to handle API authentication and authorization, we store user details such as email address, name, subscription details in Auth0 data store (encrypted at rest). Please refer to their Privacy Statement In addition, IP address are also logged in our servers (some AWS, some Microsoft), please refer to their privacy policies.


Third Parties Providers:

Third-party providers will collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide us. Third-party service providers have their own privacy policies in respect to the information we are required to provide to them. For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.

Remember that certain providers may be in or have facilities that are in a different jurisdiction than either you or us. Your information may become subject to the laws of the jurisdiction(s) in which a third-party service provider or its facilities are located.



Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should review. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Storing your personal data:

  • We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

  • Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

  • The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.


4. Sharing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company, and its other subsidiaries.

  • We may also disclose your personal information to third parties:

  • Where we sell any or all our business and/or our assets to a third party.

  • Where we are legally required to disclose your information.

  • To assist fraud protection and minimize credit risk.

  • We may publicly display aggregated anonymous data to help communicate what we know about how our services are typically used.


5. Your Choices

You have the following choices regarding your personal information:

  • You can access, correct, or delete your personal information by contacting us.

  • You may opt-out of receiving marketing communications from us.

  • You can disable certain tracking technologies through your device settings.


How do you get my consent?

When you provide us with personal information to make a purchase or return a purchase, we imply that you consent to us collecting this information and using it for that specific reason only.

If we ask for your personal information so that we can send you communications in the future, we will either ask you directly for your expressed consent or provide you with an opportunity to say no afterwards.


How do I withdraw my consent?

If you wish to withdraw the consent you have given to us to collect, store or use your information, please contact us at



6. GDPR Compliance

If you are a resident of the European Union or the United Kingdom, or if we process your personal data in connection with offering our services to individuals in the EU or the UK, the following additional terms apply to our processing of your personal data:

Data Controller and Data Processor: Immersive Finance acts as the data controller for the personal data you provide directly to us. We may also act as a data processor when processing personal data on behalf of our customers.

Lawful Basis for Processing: We will only process your personal data when we have a lawful basis to do so. These lawful bases may include the necessity of processing for the performance of a contract, compliance with a legal obligation, protection of vital interests, consent, the performance of a task carried out in the public interest or the exercise of official authority, or legitimate interests pursued by us or a third party.

Data Subject Rights: Under the GDPR, you have certain rights regarding your personal data, including the right to access, rectify, or erase your personal data, the right to restrict processing, the right to data portability, and the right to object to processing. To exercise these rights, please contact us using the information provided in Section 8.

International Data Transfers: If we transfer your personal data to countries outside the European Economic Area (EEA) or the UK, we will take steps to ensure that adequate safeguards are in place to protect your data, in accordance with applicable data protection laws.

Data Security: We have implemented appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.

Data Retention: We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with our data retention policies.

Complaints: If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the appropriate supervisory authority.

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below – section 8.


7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.


8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at


9. Conclusion

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our Service.

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